They want to put my name on an existing contract but I dont want to be stuck with an exit fee. This would apply for either a straight cancellation or a switch to another provider. If it incurs a fee doing so? If not, you can also drop it off at a BT or EE high street store. Set up a forwarding system in your old account so that new email is automatically forwarded to your new email address, which may seem a bit tricky but would usually be found in your inbox settings. If you are moving to another provider you do not need to cancel your broadband, the new provider will do that for you. Find out more. on This funds the production of our content, keeping the website free for everyone to use. on Make sure you call up or log in to the online portal to check how long your contract is to start with. Youd need a Government Gateway account, but again, quick, easy and free to set up. BTs early termination charge is the total of the remaining monthly charges on your BT plan, less VAT and then a 1% discount. 17h36. There wouldn't be any savings because the cost of the landline connection is included in the broadband price. Applies for the duration of your fault only. If you want to keep your current phone number, choose 'Yes, keep my current number' when you confirm your broadband order, and we'll do our best to have it transferred over. Check your postcode: to see what deals you can get. It strips out the analogue home phone portion of your landline connection, giving lower monthly prices and a more reliable home broadband connection. Get instant access to members-only products and hundreds of discounts, a FREE second membership, and a subscription toAARP The Magazine. Why then do we cling to the landline, when so many of us have mobiles? On 17th February I managed to speak to 2 ladies, one in faults who confirmed that she could see that my BB was not working and never had been. on For more information please see our privacy policy. If you choose broadband without a landline, youll lose your home phone number and you wont be able to get it back. Landlines, on the other hand, work without power or battery-operated phones. A different privacy policy and terms of service will apply. As an alternative to adding a BT landline, its worth considering adding a BT Mobile SIM card to your BT Broadband plan instead. However, if youre cancelling as you no longer need broadband, youll have to contact BT and inform customer services you're leaving. 20-03-2022 - edited If you stop your landline then your broadband will also be ceased and would be treated as a contract termination, and could involve cancellation charges. You . For some people, this can cause an unexpected problem. If youre cancelling and not switching, youll need to call BT on 0800 783 1401. If youre changing to another broadband provider, it will sometimes be possible to switch without contacting BT. If you've been using the email address linked to your broadband account, you should be able to keep your email address if you switch providers. But all good things must come to an end, and if youre at the point where its time to cancel your BT broadband package this guide will explain how to do it, and what it might cost. 20-03-2022 However, a number of other providers allow you to retain access to your email address for a monthly fee. 18h07. Ken. At Broadband Genie you can save on broadband with the latest offers from the best providers. Help and support Landline and Digital Voice Manage Service I want to change or cancel my services Here are some answers to help you How to change or cancel a BT phone, TV or broadband package Find out how you can make a change to your BT package, including how to cancel BT Sport, BT Broadband, BT TV, or your phone line. Only Im in the same boat now sadly . This works out as being 82.5% of your remaining monthly charges. Please select your new broadband provider from the dropdown menu below for step-by-step instructions on how to switch: Switch from BT to a new broadband provider, Your new broadband providerEEJohn LewisNOWPlusnetShell EnergySkyTalkTalkVirgin MediaVodafone. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. So moving to an ISP that can provide a PAYG phone service is likely to be cheaper than the two packages you currently have. Here's a checklist of things you need to do: Netflix, Amazon Prime, Disney Plus and any other streaming services you use, Social media accounts (Facebook, Twitter, TikTok, Pinterest). on 3 comments. Youll need to pay an early termination charge if youre still within the minimum term of your contract with BT. I have experienced slow broadband, no broadband,. Let the new provide take care of that as it's a very much smoother operation and typically you might only be down for a few hours, maybe a day at the most. You'll always get the same price (or better) than if you went direct. The bundle comes with a cellular antenna about the size of a liquid soap dispenser, a base station that looks like an answering machine, and critically important a rechargeable backup battery. Alternatively, you can pay 7.31/month for a landline with 700 minutes per month or 15.67/month for a landline with unlimited calls included. However, there will be a delay to industry's launch of the new process and it is not yet available for customers to use. Well also look at BTs home broadband and home phone packages, and how you can use BT Mobile as a cheaper alternative to your landline. He recommends calling your provider during normal business hours (between Monday and Friday, 9:00am to 5:00pm). This is the cheapest way of keeping your landline number and service. If youre unable to get a BT service at your new address, you wont be liable for paying a termination charge. Youll also want to find a broadband provider youd like to switch to. This means you wont be able to make or receive calls on your home phone as there wont even be a dial tone on it. In an emergency, a good old-fashioned landline phone has been regarded as the most reliable method of communication. These can wind up being pretty pricy, so we recommend waiting until the end of your contract. I've been blogging at Ken's Tech Tips since 2005. How to Cancel Internet Services. Whenever you fill in a form or log into a website, your browser offers you the option to save your login details. Theyll set up a broadband service for you at your new address and your existing contract will be moved over. Unless youre cancelling because you no longer need a broadband service, or youre moving to a provider outside the Openreach network, youll need to have a look at other deals and decide which provider you want to switch to when leaving BT. However I am willing to lose access to my phonenumber for a short period. If youre provided with a Digital Voice service, youll have a choice of two free handsets (either an Advanced Digital Phone with Alexa or two Essential Digital Phones). Being very hard of hearing I find trying to solve this over the phone very difficult, is there a way I can do this online, or perhaps writing a letter? Hi rbz5416, although I am not paying for line rental twice though I have been paying a premium for not having my line rental with my internet provider. If youve not received a notification of transfer, its worth dropping BT a line to confirm everything's running smoothly. But if you use more than 1 gigabyte of data, you'll be charged $9 for each additional gigabyte. Customers can contact BT in several ways: Phone: BT's customer care line can be reached at 0800 800 150. Their customer service is awful! Someone internally will need to look into this for you, and you have the option of taking it to the Ombudsman if theyre unable to solve it to your satisfaction. There is another forum , where someone actually ported their landline number to a VoIP provider without losing the broadband connection as a consequence, obviously this is the gaining providers responsibility , the order type is in effect a renumber and port but it does seem incredibly difficult to arrange . Re: Can I give up my BT landline, but keep my BT broadband? If you want to move your BT Business broadband service and have it working on the same day as your phone line, you must give us a minimum of 10 working days, however completion times are dependent upon completion of a survey and appointment availability. BT charges a fee for each month remaining on your contract at the time of cancellation, minus VAT and minus an additional 1%. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to 300 if Virgin charges you termination fees. I also have an ADSL internet service on this line which provided by another operator. Want to switch your broadband service? Then set a new, strong password to ensure that the old account stays secure until its finally closed down. Moral of this story: Dont respond to enticing deals unless youre content to give up landline forever. We'd love to hear your thoughts and any questions you may have. For more information, please see our privacy policy. Please enable Javascript in your browser and try My passion is helping people to get the most out of their mobile phone. We use online advertising to help consumers get the best from their phone and broadband services. If youre still within the contract when you leave BT, youll wind up faced with early termination charges. But can you keep your provider-linked email address if youswitch broadband provider? Not only does this broadband deal come with an average download speed of 1,130 Mbps, it also comes with Virgin TV, unlimited calls to UK landlines & mobiles, Netflix, and an O2 sim card with unlimited data. Can I cancel my BT landline and keep broadband? Surely there would be a saving of over 220 a year for the line rental which some people pay upfront ? During the duration of your broadband package, you may even have extended your broadband contract length. Might you know if you can change the account holder & direct debit details on BT? The short answer is yes, sometimes. on Michael. Because I need a fixed IP address it limited my options for changing internet provider, but I probably should have moved my phone service a while ago. Our Change the start and end dates of your Sky services article has more info. 12h34 Browse our selection oflow-cost broadbanddeals if you want to save money on your next broadband service. BT tends to charge you for the remaining cost of your contract, and if it's less than 12 months since the contract began, your BT contract cancellation rights may involve having to pay off the cost of the BT . 9h41. If you have an email address withSkyyou can continue to use it after you switch to a new provider without having to pay a fee. I signed up to upgrade my BT service for better wi-fi coverage and, being a doddery old wotsit,hadnt realised that the digital phone with Alexa meant loss of landline. It costs 5/month to add a landline with Pay As You Go calls. I immediately exercised my right of cancellation within 14 days and BT are saying that the change to wholly broadband is irreversible. Broadband activation; Internet speed; Broadband connection; Landline; Other broadband queries; . on With a BT Mobile SIM card, the main difference is youll get a mobile phone number (beginning with 07). If youre out of contract, then youll be able to leave for free with no problem. Alternatively, it might also be possible if BT were to increase your charges by more than the amount stated when you signed up for your plan. Youll benefit from the best deals and offers when you order through this page on BTs website. The technology we currently use to make calls on landlines, called 'analogue', is being replaced with an internet-based version, called an 'IP network'. - edited I wish I could help you more with this, but my recommendation in this would be to make a formal complaint in writing to BT. How can I do this without having to phone someone? Since BT totally failed to provide the commitment they had given you in the contract, it should have been an open and shut case to cancel the direct debit claim back all of the money youd paid, by using the governments Money Claim On Line service. BT is signed up to the Ofcom broadband speed code of practice. And yes, when you cancel your BT Broadband service, youll need to return the BT Smart Hub router. Many users, especially those who have been with their providers for a long time, use as their primary personal or family email account. If not, is there any better option than losing internet access for a few weeks? . However, free early cancellation is possible under some circumstances. You'll need to do the following: Call your new broadband provider and ask them when they can transfer you over to the new contract. Aside from writing about mobile technology, I have an interest in software development, digital marketing and physics. My passion is helping people to get the most out of their mobile phone. It's easy to arrange the switch yourself if you need to. In fact, we found in asurveythattwo millionUK homes aren't switching their broadband for fear of losing their email address. Most UK providers work on the BT-owned Openreach network, which carries the broadband signal into your home via the old copper telephone wires. You will almost always have to pay to end a broadband contract early. Re: Can you port a number from a cancelled BT landline? @maikeru If you are only worried about your parent using it you could try an entirely different solution, get an Amazon Echo device (a basic one the dot is about 40 ) set it up and all that would be needed is to say "Alexa call ####" and they would not need to know the number as you could change it at will. I'll need a few details so I'll drop you a private message now so you can get in touch. You still have to pay line rental for the broadband connection. Cancelling within your cooling off period. You may also find it useful to read our BT Broadband review and our guide to BTs Digital Voice service. Alternatively, see the official BT website for more information on how to cancel your BT service. on | BT Help, BT Email products | Types of BT Emails | BT Help, on And this is costing users an average of 121 a year each in missed savings. 03-05-2022 Since all providers who use the BT Openreach network use the same phone lines, it shouldnt even take long to switch your internet service over. Virgin Media Broadband. 14h55. If you have a power outage, the backup battery will keep the phone running for up to 10 hours. If you want app or client Access you will have to pay 7.50/m for Premium Mail, on If youre living in a Digital Voice area, youll also be sent your Digital Voice equipment if youve signed up for a landline. It would be more cost-effective to spend a few minutes switching to a free email address instead. If you're already outside the minimum term of your contract with BT, there will be no cancellation fees for ending your BT broadband service. Alternatively, you can continue using your BT Mobile SIM cards after cancelling your other services but you'll lose the 5/month discount for BT Broadband customers. 12h38. It's free for AARP members. on And around 40% of them say that they haven't switched their broadband since signing up. Sure, as long as you're not moving too far, you can keep your number when you move home. However, if you're moving to Sky, you'll need a new number. 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